Semester-wise Syllabus

Semester 1: Foundation Courses

1. Principles of Management
   • Functions of Management (Planning, Organizing, Staffing, Directing, Controlling)
   • Leadership & Motivation Theories
2. Business Economics (Micro & Macro)
   • Demand-Supply Analysis
   • Market Structures & Pricing Strategies
3. Financial Accounting
   • Basics of Accounting (Journal, Ledger, Trial Balance)
   • Financial Statements (Income Statement, Balance Sheet)
4. Business Mathematics & Statistics
   • Probability, Permutations & Combinations
   • Descriptive Statistics (Mean, Median, Standard Deviation)
5. Business Communication
   • Professional Writing (Reports, Emails)
   • Presentation & Negotiation Skills
6. Computer Applications in Business
   • MS Office (Excel for Data Analysis)
   • Introduction to ERP Systems

Semester 2: Core Business & TQM Basics

1. Organizational Behaviour
   • Team Dynamics, Conflict Resolution
   • Workplace Culture & Employee Engagement
2. Marketing Management
   • 4Ps of Marketing
   • Customer Relationship Management (CRM)
3. Cost & Management Accounting
   • Costing Techniques (Marginal, Absorption)
   • Budgeting & Variance Analysis
4. Business Environment
   • Economic, Legal & Technological Factors
   • Globalization & Its Impact on Quality Standards
5. Introduction to Total Quality Management (TQM)
   • Evolution of TQM (Deming, Juran, Crosby)
   • Key Principles of TQM
6. Environmental Studies (Elective)

Semester 3: Quality Tools & Techniques

1. Operations Management
   • Production Planning & Control
   • Lean Manufacturing
2. Quality Control & Assurance
   • Statistical Process Control (SPC)
   • Control Charts (X-bar, R-chart)
3. Six Sigma Fundamentals
   • DMAIC Methodology (Define, Measure, Analyse, Improve, Control)
   • Basic Six Sigma Tools (Pareto, Fishbone, 5S)
4. ISO Standards & Certification
   • ISO 9001:2015 (QMS)
   • ISO 14001 (EMS)
5. Business Analytics
   • Data Visualization (Power BI, Tableau)
   • Quality Metrics & KPIs
6. Soft Skills for Quality Professionals

Semester 4: Advanced TQM & Process Improvement

1. Lean Management
   • Value Stream Mapping (VSM)
   • Kaizen & Continuous Improvement
2. Total Productive Maintenance (TPM)
   • Pillars of TPM
   • OEE (Overall Equipment Effectiveness)
3. Benchmarking & Best Practices
   • Competitive Benchmarking
   • Case Studies (Toyota, GE)
4. Risk Management in Quality
   • FMEA (Failure Mode & Effects Analysis)
   • Root Cause Analysis (RCA)
5. Supply Chain Quality Management
   • Vendor Quality Audits
   • Supplier Performance Metrics
6. Internship (Short-term Industry Exposure)

Semester 5: Specialization & Industry Applications

1. Service Quality Management
   • SERVQUAL Model
   • Customer Feedback Systems
2. Advanced Six Sigma (Green Belt Level)
   • Hypothesis Testing
   • Process Capability Analysis
3. Quality in Healthcare & IT Sectors
   • Healthcare Accreditation (NABH, JCI)
   • IT Service Management (ITIL)
4. Project Management for Quality Improvement
   • Agile & Scrum in Quality Projects
   • PM Tools (MS Project, JIRA)
5. Research Methodology
   • Case Studies on TQM Success Stories
6. Industry Project (Part 1)

Semester 6: Capstone Project & Industry Training

1. Strategic Quality Management
   • Hoshin Kanri (Policy Deployment)
   • Balanced Scorecard
2. Auditing & Compliance
   • Internal Quality Audits
   • Regulatory Compliance (FDA, CE Marking)
3. Final Dissertation / Capstone Project
   • Real-world Quality Improvement Project
4. Internship (6-8 Weeks)
   • Hands-on Experience in Manufacturing/Service Quality
5. Viva & Project Presentation

Additional Components:

• Workshops (Six Sigma Certification, ISO Lead Auditor Training)
• Case Studies (Toyota Production System, Motorola Six Sigma)

Guest Lectures (Industry Experts from TQM-driven organizations