Semester-wise Syllabus

Semester 1: Foundation Courses

1. Principles of Management
   • Functions of Management (Planning, Organizing, Staffing, Directing, Controlling)
   • Leadership in Hospitality
2. Business Economics
   • Micro & Macroeconomic Concepts
   • Tourism Demand-Supply Dynamics
3. Financial Accounting
   • Basics of Accounting (Journal, Ledger, Trial Balance)
   • Hospitality Financial Statements
4. Communication Skills
   • Professional Communication (Email Etiquette, Report Writing)
   • Multilingual Hospitality Phrases (French/Spanish Basics)
5. Introduction to Tourism & Hospitality
   • Sectors of Hospitality (Hotels, Airlines, Cruise, MICE)
   • Tourism Terminology
6. IT for Hospitality
   • MS Office (Excel for Revenue Management)
   • Property Management Systems (PMS) Overview

Semester 2: Core Hospitality Operations

1. Front Office Management
   • Reservation Systems (Amadeus, Opera PMS)
   • Guest Cycle (Pre-arrival to Check-out)
2. Housekeeping Operations
   • Room Cleaning Standards
   • Laundry & Linen Management
3. Food & Beverage Management
   • Menu Planning & Cost Control
   • Bar & Beverage Operations
4. Tourism Geography
   • Major Global Destinations
   • Cultural & Heritage Tourism
5. Customer Relationship Management (CRM)
   • Handling Guest Complaints
   • Loyalty Programs (Marriott Bonvoy, Taj InnerCircle)
6. Workshop: Mock Hotel Operations

Semester 3: Tourism Systems & Marketing

1. Travel Agency & Tour Operations
   • Itinerary Planning
   • Tour Packaging & Pricing
2. Hospitality Marketing
   • 4Ps in Tourism
   • Digital Marketing (SEO, Social Media for Hotels)
3. Event Management
   • MICE Tourism (Meetings, Incentives, Conferences, Exhibitions)
   • Wedding & Corporate Event Planning
4. Sustainable Tourism
   • Ecotourism & Responsible Travel
   • UN Sustainable Development Goals (SDGs)
5. Airline & Cruise Management
   • IATA Codes & Ticketing
   • Cruise Ship Operations
6. Field Visit: Five-Star Hotel/Tourist Destination

Semester 4: Advanced Hospitality & Legal Aspects

1. Revenue Management
   • Dynamic Pricing Strategies
   • Hotel KPIs (ADR, RevPAR, Occupancy Rate)
2. Hospitality Law & Ethics
   • Contracts & Liability (Guest Safety, Food Safety)
   • Regulatory Bodies (FSSAI, DGCA)
3. Human Resource Management
   • Training & Development in Hospitality
   • Cross-Cultural Team Management
4. Culinary Arts Basics
   • Food Safety & Hygiene (HACCP)
   • International Cuisines
5. Adventure & Niche Tourism
   • Wellness Tourism
   • Wildlife & Rural Tourism
6. Internship (4 Weeks with Hotel/Travel Agency)

Semester 5: Specializations & Trends

1. Luxury Hospitality Management
   • Butler Services
   • VIP Guest Handling
2. Hospitality Technology
   • AI in Hospitality (Chatbots, Robot Butlers)
   • Contactless Check-in/Check-out
3. Tourism Policy & Planning
   • Government Schemes (Incredible India, Swadesh Darshan)
   • WTO & WTTC Guidelines
4. Research Methodology
   • Tourism Market Surveys
   • Case Studies (Airbnb Disruption, Oberoi Service Standards)
5. Capstone Project (Phase 1 – Proposal)
6. Elective (Choose One):
   • Heritage Tourism
   • Aviation Management

Semester 6: Industry Immersion & Dissertation

1. Strategic Tourism Development
   • Destination Branding
   • Crisis Management (Pandemics, Natural Disasters)
2. Global Tourism Trends
   • Post-Pandemic Travel Behavior
   • Space Tourism
3. Final Dissertation / Industry Project
   • Real-world Problem Solving (e.g., Reviving a Tourist Destination Post-Crisis)
4. Internship (8-12 Weeks with Taj/IHG/Airbnb/Thomas Cook)
5. Viva & Project Presentation

Additional Components:

• Certifications:
  • IATA/UFTAA Diploma (Travel Agency)
  • Certified Hospitality Professional (CHP)
  • Food Safety Supervisor (FSSAI)
• Workshops:
  • Barista Training
  • Tour Guide Simulation
• Guest Lectures:
  • Industry Leaders (Oberoi, MakeMyTrip, ITDC)