Semester-wise syllabus for a Diploma in E-Commerce Logistics

Semester 1: Foundations of E-Commerce & Logistics

1. Introduction to E-Commerce

   • Types of E-Commerce (B2B, B2C, C2C), Marketplaces (Amazon, Shopify)

2. Basics of Logistics & Supply Chain Management

   • Order Fulfillment, Last-Mile Delivery, Reverse Logistics

3. Inventory Management for E-Commerce

   • SKU Management, Demand Forecasting, Dropshipping Models

4. Warehousing for Online Retail

   • Multi-Channel Fulfillment, Warehouse Automation (Robotics, AS/RS)

5. Digital Payments & E-Commerce Laws

   • Payment Gateways, GST/Tax Compliance, Fraud Prevention

6. IT Skills for E-Commerce Logistics

   • Excel for Inventory Tracking, Introduction to ERP/WMS

Practical Training:

• Simulated E-Commerce Order Processing

• Packaging & Labeling Standards

Semester 2: Advanced E-Commerce Logistics

1. Last-Mile Delivery & Courier Management

   • Delivery Partner Networks (FedEx, Delhivery), Hyperlocal Logistics

2. E-Commerce Supply Chain Optimization

   • Cross-Docking, FBA (Fulfillment by Amazon), 3PL Strategies

3. Technology in E-Commerce Logistics

   • WMS (Warehouse Management Systems), RFID, IoT, AI in Logistics

4. Customer Returns & Reverse Logistics

   • Return Policies, Refund Management, Circular Supply Chains

5. E-Commerce Marketing & Logistics Integration

   • Shipping as a Marketing Tool (Free Shipping, Same-Day Delivery)

6. Capstone Project/Internship

   • Live Case Study (e.g., Optimizing Flipkart/Amazon Seller Logistics)

Practical Training:

• Hands-on WMS Tools (ShipBob, Easyship)

• Courier Rate Comparison & Negotiation

Key Skills Acquired:

✔️ Managing Amazon Seller Central/Walmart Marketplace logistics
✔️ Negotiating with courier partners for cost-effective shipping
✔️ Reducing RTO (Return-to-Origin) rates in e-commerce
✔️ Implementing automated inventory replenishment