Semester-wise syllabus for a Diploma in Hotel Management

Semester 1: Introduction to Hospitality Industry

1. Introduction to Hospitality & Tourism

   • History of hospitality

   • Types of hotels (resorts, boutique, business hotels)

   • Career opportunities

2. Food Production – Basics (Kitchen Operations)

   • Culinary terms, cuts, and techniques

   • Cooking methods (grilling, frying, baking)

   • Hygiene & safety in kitchens (HACCP)

3. Food & Beverage Service – Basics

   • Types of service (buffet, à la carte, room service)

   • Table setup & napkin folding

   • Bar operations (non-alcoholic beverages)

4. Front Office Operations – I

   • Role of front office in hotels

   • Reservation systems (manual & computerized)

5. Communication & Soft Skills

   • Customer service etiquette

   • Business communication in hospitality

Semester 2: Core Hotel Operations

1. Housekeeping Operations

   • Cleaning procedures (guest rooms, public areas)

   • Linen & laundry management

   • Pest control & waste management

2. Food & Beverage Service – Advanced

   • Wine & beverage knowledge (alcoholic drinks)

   • Menu planning & pricing

   • Restaurant management

3. Front Office Operations – II

   • Check-in & check-out procedures

   • Night auditing basics

   • Handling guest complaints

4. Hotel Accounting & Financial Management

   • Basics of hotel revenue management

   • Cost control in F&B

5. Principles of Tourism & Travel Management

   • Types of tourism (leisure, business, medical)

   • Role of travel agencies

Semester 3: Advanced Hospitality & Specializations

1. Food Production – Advanced (Industrial Training)

   • Continental & Indian cuisine

   • Bakery & pastry skills

   • Kitchen staff hierarchy

2. Hospitality Marketing & Sales

   • Digital marketing for hotels

   • Promotions & loyalty programs

3. Hotel Law & Safety Management

   • Hospitality contracts & liabilities

   • Fire safety & emergency procedures

4. Human Resource Management in Hotels

   • Staff recruitment & training

   • Employee motivation & conflict resolution

5. Computer Applications in Hospitality

   • PMS (Property Management Systems)

   • Opera, Fidelio, or other hotel software

Semester 4: Industry Exposure & Management

1. Event Management & Banquet Operations

   • Planning weddings, conferences, MICE tourism

   • Setup & coordination

2. Customer Relationship Management (CRM)

   • Handling VIP guests & feedback

   • Loyalty programs (memberships, rewards)

3. Entrepreneurship in Hospitality

   • Starting a small hotel/restaurant

   • Business plan development

4. Internship / Industrial Training (4-8 weeks)

   • Hands-on training in a hotel (front office, F&B, housekeeping)

5. Project Work / Case Studies

   • Research on hotel industry trends

   • Presentation on a hospitality topic