Detailed Syllabus

Semester 1: Foundations of Quality Management

1. Principles of Total Quality Management (TQM)
   • Evolution: From Deming’s 14 Points to ISO 9001:2015
   • Case: Toyota’s "Kaizen Culture" vs. Six Sigma at Motorola
2. Quality Standards & Certifications
   • ISO 9001, 14001, 45001 frameworks
   • Baldrige Performance Excellence Program
3. Statistical Quality Control (SQC)
   • Control charts (X-bar, R, p, c charts)
   • Process capability analysis (Cp, Cpk)
4. Lean Management Fundamentals
   • 5S methodology, Value Stream Mapping (VSM)
   • Waste identification (MUDA, MURA, MURI)
5. Customer-Centric Quality
   • Voice of Customer (VOC) analysis
   • Net Promoter Score (NPS) & Customer Satisfaction (CSAT) metrics

Semester 2: Advanced Quality Tools & Techniques

1. Six Sigma Methodologies
   • DMAIC (Define, Measure, Analyze, Improve, Control)
   • DMADV (Design for Six Sigma)
2. Root Cause Analysis (RCA)
   • Fishbone diagrams, 5 Whys, Pareto analysis
   • Case: Boeing 737 MAX quality failure
3. Quality Auditing & Compliance
   • Internal/External audit processes
   • FDA cGMP for pharma/life sciences
4. Supply Chain Quality Management
   • Supplier quality audits (SQAM)
   • GE’s "Quality at the Source" strategy
5. TQM in Service Industries
   • Ritz-Carlton’s Gold Standards
   • Healthcare TQM (Joint Commission accreditation)

Semester 3: Specializations

Track 1: Manufacturing Excellence

1. Advanced SPC & Metrology
   • GD&T (Geometric Dimensioning & Tolerancing)
   • CMM (Coordinate Measuring Machine) programming
2. Automotive Quality Systems
   • IATF 16949 standards
   • AIAG Core Tools (APQP, PPAP, FMEA)

Track 2: Service Sector Quality

1. IT Service Management (ITSM)
   • ITIL 4 for service quality
   • COBIT framework integration
2. Healthcare Quality & Patient Safety
   • Joint Commission standards
   • Hospital accreditation (NABH, JCI)

Electives (Choose 2)

• AI for Predictive Quality (ML-driven defect detection)
• Cybersecurity Quality Frameworks (ISO 27001)
• Food Safety & HACCP
• Sustainable Quality (Zero-Waste Manufacturing)

Semester 4: Capstone & Industry Integration

1. Live Quality Improvement Project
   • Partner with firms like Tata Steel or Apollo Hospitals
   • Implement Six Sigma/Lean solutions
2. Internship with Quality Leaders
   • Roles:
     • Quality Engineer at Bosch
     • TQM Consultant at McKinsey
3. Certification Bootcamps
   • ASQ Certified Quality Manager (CQM)
   • Six Sigma Black Belt (IASSC/ASQ)
4. Research Thesis
   • Topics:
     • "Blockchain for Supply Chain Traceability"
     • "Quality 4.0: AI in Real-Time Defect Detection"

Innovative Learning Components

• Quality War Rooms
  • Simulate recall crises (Toyota’s brake failure response)
  • FDA audit mock drills
• Digital Quality Labs
  • Hands-on with:
    • Minitab for statistical analysis
    • PTC ThingWorx for IoT-enabled quality monitoring